Privacy Policy

TM Crafter respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit or make a purchase from our cutlery jewellery website.

1. Who We Are
Name: Thomas Mckay
Trading Name: TM Crafter
Business Type: Handmade Cutlery Jewellery
Email: home147tom@gmail.com
Location: United Kingdom
For the purpose of data protection law (UK GDPR), we are the data controller of your personal data.

2. Information We Collect
We may collect and process the following information:
Information You Provide
Name
Email address
Billing and shipping address
Phone number (if provided)
Payment details (processed securely via third-party payment providers — we do not store card details)
Messages or enquiries you send us
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and usage data

3. How We Use Your Information
We use your data to:
Process and deliver your orders
Communicate with you about purchases or enquiries
Provide customer support
Improve our website and services
Send order updates and important service messages
Prevent fraud and maintain website security
Comply with legal obligations
We do not sell your personal data.

4. Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
Contract – to fulfil your order and provide services
Legitimate interests – to improve our business and prevent fraud
Legal obligation – for tax, accounting, and regulatory requirements
Consent – where you opt in (e.g., marketing emails, cookies)
You may withdraw consent at any time.

5. Sharing Your Information
We only share your data when necessary, including with:
Payment processors (e.g., Stripe, PayPal, etc.)
Delivery companies (e.g., Royal Mail, couriers)
Website hosting providers
Legal or regulatory authorities if required
All third parties are required to protect your data.

6. Data Retention
We keep your personal data only as long as necessary:
Order and tax records: up to 6 years (UK legal requirement)
Customer enquiries: up to 12 months
Marketing data: until you unsubscribe or withdraw consent

7. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact: home147tom@gmail.com
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

8. Cookies
Our website may use cookies to:
Make the website function properly
Remember your preferences
Analyse website traffic
You can disable cookies in your browser settings. A cookie banner may appear when you first visit the site.

9. Data Security
We take reasonable steps to protect your personal data, including:
Secure website (SSL encryption)
Trusted payment providers
Limited access to personal information
However, no method of transmission over the internet is 100% secure.

10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy
We may update this privacy policy occasionally. Updates will be posted on this page with a revised date.

12. Contact
If you have any questions about this policy or your data:
Thomas Mckay
TM Crafter
Email: home147tom@gmail.com

TERMS & CONDITIONS

1. General

These Terms and Conditions govern the sale of all handmade cutlery jewellery products ("Products") offered through our store. By placing an order, you agree to be bound by these Terms and Conditions.

2. Product Description

All items are handmade from repurposed cutlery materials. Due to the nature of handmade craftsmanship, each piece is unique and may vary slightly in appearance, size, colour, dimensions, and finish from the product images shown.

3. Pricing and Payment

All prices are listed in the applicable currency at checkout and are subject to change without notice.

Full payment is required at the time of purchase. We reserve the right to refuse, cancel, or limit any order at our sole discretion.

4. Shipping and Delivery

We ship worldwide.

Delivery times are estimates only and may vary depending on your location, customs processing, and postal services. We are not responsible for delays that occur after an order has been dispatched.

Risk of loss or damage passes to the customer upon delivery.

5. Customs, Duties, Taxes, and Additional Fees

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country. These charges are the sole responsibility of the customer unless otherwise stated.

We are not responsible for any delays, costs, or issues arising from customs clearance procedures.

If customs charges, taxes, or fees are not paid and the order is returned to us, any refund issued will be reduced by any shipping costs, return fees, customs charges, or other expenses incurred.

6. Product Care and Use

Our jewellery is made from repurposed cutlery materials and may contain metals such as stainless steel, silver-plated alloys, or other mixed metals such as nickel.

Customers with known metal sensitivities or allergies should exercise caution before purchasing and wearing our products.

Products should be handled with reasonable care to avoid damage, injury, or excessive wear.

We accept no liability for damage or injury resulting from misuse, improper handling, modification, or failure to follow reasonable care practices.

7. Returns and Refunds

Unless otherwise required by applicable consumer protection laws, personalised, custom-made, or made-to-order items are non-refundable and non-returnable.

If you believe your item is faulty or damaged upon arrival, you must contact us within 14 days of delivery with supporting photographs and details of the issue.

Approved refunds or replacements will be provided at our discretion in accordance with applicable law.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase, use, or inability to use our products.

Our total liability for any claim relating to a product shall not exceed the purchase price paid for that product.

9. Intellectual Property

All designs, photographs, images, logos, product descriptions, and other content associated with our business remain our intellectual property and may not be copied, reproduced, distributed, modified, or used without prior written permission.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the business is registered.

11. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication.

Continued use of our website or services following any changes constitutes acceptance of the revised Terms and Conditions.

12. Contact

If you have any questions regarding these Terms and Conditions, please contact us before placing your order.

Copyright © 2026 TM Crafter. All Rights Reserved.

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